FAQS

 

SilverShopTvParts.com

 

PARTS CONDITION

ARE YOUR PARTS/ITEMS TESTED?

All parts are working properly and come from the same pallet that our technicians use. If by any chance you received a non-functional part, don't worry, we offer warranty. Please read our Return Policy.

ARE YOUR PARTS NEW OR USED? 

Neither, our parts come from new Tv's damaged during shipping. These part are listed as NEW condition. If, there is a part that comes from a used Tv, it will be specified in the product description field.

 

SEARCH FOR A PART

HOW TO SEARCH FOR A PART?

We recommend searching by part number when possible. Always use the part number when ordering to ensure the correct part is ordered. Confirm the part number you are ordering to the part you are replacing to ensure the correct item is being ordered. Searching by board number or model number will narrow down your search, but is not the most accurate way to find a part. This is due to the fact that many part numbers may share the same board number. Also, the same TV model may use several different power supplies or main boards due to manufacturer revisions during their production run.

WHAT INFORMATION TO LOOK FOR WHEN YOU SEARCH FOR A PART?

The following is an example of information needed to search for a part.

1. Part Number (Recommended and most accurate)

2. TV Model Number (Use to narrow down search only)

3. Board Number (Use to narrow down search only)

 

SHIPPING

WHERE DO YOU SHIP FROM? 

All orders are shipped from Berwyn, IL

DO YOU SHIP ORDERS THE SAME DAY?

If you place an order before 3:15 pm CST (Monday - Friday), we will ship your order that day! All purchases made after 3:00 pm CST will ship the next business day. We do not ship items on Saturdays or Sundays.

CAN YOU SHIP INTERNATIONALLY?

Unfortunately No.

 

RETURNS

DO YOU ACCEPT RETURNS?

Yes, we are happy to take back any item you purchased. Please contact us first via email (sales@silvershoptvparts.com). Please do not open any PayPal case without trying to resolve the issue with us first. 

WHAT IS YOUR RETURN POLICY?

You can find our return policy here. If you have any question, please feel free to contact us before placing an order.

 

PICK UP

I LIVE IN CHICAGO, WHERE DO I PICK UP MY ORDER?

Unfortunately no pick up option available. All orders must be shipped. No exceptions. 

 

 

REPAIR SERVICE

 

WHERE SHOULD I SHIP MY CIRCUIT BOARD FOR REPAIR? 

SILVERSHOPTVPATS.COM

3224 Cuyler Ave

Berwyn, IL 60402    

 

 

 

GENERAL QUESTIONS

DO YOU HAVE A CATALOG?

No. Unfortunately we do not have any printed catalog available at this time.

OUT OF STOCK ITEMS

Our current inventory along with item availability is very accurate.